Contact - Bath Drilling Direct

Bath Drilling Direct reserves the right to update these terms and conditions at any time.
Acceptance of a quotation, booking confirmation or commencement of works constitutes acceptance of these terms and conditions.
These terms and conditions shall be governed by the laws of England and Wales.

All quotations are valid for 30 days unless otherwise stated on the quotation.
Quotations are based on the information provided by the customer at the time of enquiry.
Prices may vary if number of baths, location or number of site visits required changes.
Plumbing, fitting, removal, installation, tiling, carpentry or other associated works are excluded unless explicitly agreed in writing.
Bath Drilling Direct is not VAT registered. No VAT is charged.

A booking is confirmed only once agreed by Bath Drilling Direct.
Appointment times are estimated and may vary due to traffic, previous works or operational delays.
Customers must ensure safe and reasonable access to the bath and work area at the agreed appointment time.
Cancellations or rescheduling requests should be provided with at least 24 hours’ notice where reasonably possible.
Failure to provide access may result in a call-out or cancellation charge.

Prior to drilling, the technician shall complete a Drill Form showing approximate hole location(s).
The technician shall measure the fitting(s) to be installed, if available.
The technician shall mark the bath using non-permanent marker.
The Client or authorised representative must review and sign the Drill Form before drilling.
The Client accepts responsibility for hole position, fitting compatibility, plumbing clearance, electrical supply and site safety for personnel not related to Bath Drilling Direct.
Bath Drilling Direct reserves the right to refuse drilling if the bath or site conditions present unacceptable risk.

Clients with a BDD account shall be charged according to their client agreement or quotation payment terms.
Clients without a BDD account shall be charged immediately upon Client signature of the Post-Drill Form.
Payment may be made via bank transfer, debit/credit card, Wise App, SumUp App or cheque, where available.
Receipts and invoices shall be issued electronically the next business day.
Late payments may result in administrative fees, recovery action and credit reference impacts.

Bath Drilling Direct uses specialist drilling equipment and procedures designed for steel enamel baths.
Bath Drilling Direct warrants that the drilling process will not materially compromise the structural integrity of the bath.
Post-drilling, exposed steel surfaces are treated using specialist enamel coating to maintain long-term corrosion resistance under normal use.
In the unlikely event that a bath suffers major structural or enamel damaged during the works, directly as a result of negligent workmanship, Bath Drilling Direct shall repair or reimburse the affected bath (via a third party insurer), subject to these terms and conditions. Minor imperfections on the enamel layer or steel substrate surrounding the hole are normal and expected.
Liability is limited to the affected bath only.

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