Privacy Policy

Last updated: 17 August 2026

Who we are

Bath Drilling Direct Ltd provides specialist steel-enamel bath drilling services throughout the UK.

Company registration number: 17199476
Website: bathdrilling.com
Email: info@bathdrilling.com
Telephone: 0208 036 1231

Bath Drilling Direct Ltd is responsible for the personal information described in this privacy policy.

Information we collect

We may collect personal information when you contact us, request a quotation, make a booking or use our services.

  • Your name.
  • Email address.
  • Telephone number.
  • Service or site address where required to provide our service.
  • Details of your enquiry, quotation or booking.
  • Correspondence between you and Bath Drilling Direct Ltd.
  • Payment, invoice and transaction information where applicable.
  • Technical information generated when you use our website.

Our website contact form currently asks for your name, email address, telephone number and message.

How we use your information

We use personal information to:

  • Respond to enquiries and quotation requests.
  • Arrange and manage bookings.
  • Provide our bath drilling services.
  • Communicate with customers before and after a visit.
  • Issue invoices, receipts and other service records.
  • Deal with warranty, insurance or service-related matters.
  • Maintain appropriate business and accounting records.
  • Protect the security and proper operation of our website.
  • Understand how our website is being used so that we can improve it.

Lawful bases for processing

Depending on the circumstances, we process personal information because:

  • It is necessary to take steps at your request before entering into a contract.
  • It is necessary to perform a contract with you.
  • We have a legitimate interest in operating, protecting and improving our business and website.
  • We need to comply with a legal obligation.

We do not sell your personal information.

Website statistics

Our website currently uses Jetpack Stats, a service provided by Automattic, to provide website traffic statistics.

Jetpack Stats may process technical information including IP address, browser and user-agent information, pages visited, referring URLs, timestamps, browser language and country information.

Bath Drilling Direct Ltd uses the resulting statistics to understand website traffic and improve the website. We do not use Jetpack Stats to identify individual visitors.

Automattic states that identifiable Jetpack Stats logs are retained for 28 days for the purpose of providing the Stats service.

Cookies and similar technologies

Our website and the WordPress services and plugins used to operate it may use cookies or similar technologies where necessary for functionality, security or administration.

Where non-essential cookies or similar technologies require consent under applicable UK law, they should only be used in accordance with the appropriate consent requirements.

We periodically review the technologies used by our website and will update this policy where necessary.

Who we may share information with

We only share personal information where reasonably necessary for running our business, providing our services or complying with legal requirements.

This may include:

  • Website hosting and technical service providers.
  • Email and communications providers.
  • Automattic in connection with Jetpack services.
  • Payment providers where applicable.
  • Accountants, insurers, professional advisers or contractors where necessary.
  • Law enforcement, regulators or other authorities where disclosure is required by law.

Some service providers may process information outside the UK. Where this happens, we take appropriate steps to ensure that personal information is handled in accordance with applicable UK data-protection requirements.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on the nature of the information and may include the time necessary to:

  • Respond to and manage an enquiry.
  • Complete a booking or service.
  • Maintain appropriate financial and business records.
  • Meet legal, tax, accounting or insurance requirements.
  • Establish, exercise or defend legal claims.

Information that is no longer required will be deleted or securely disposed of where appropriate.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to erase information in certain circumstances.
  • Ask us to restrict how information is used in certain circumstances.
  • Object to certain uses of your information.
  • Request transfer of information where the right to data portability applies.

To exercise any of these rights, contact us at info@bathdrilling.com.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) if you have concerns about how your personal information is being handled.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Third-party websites

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy practices and policies. Bath Drilling Direct Ltd is not responsible for the privacy practices of external websites.

Changes to this policy

We may update this privacy policy when our services, website technology or legal obligations change. The latest version will always be published on this page.

Contact us

For questions about this privacy policy or how Bath Drilling Direct Ltd handles personal information, contact:

Bath Drilling Direct Ltd
Email: info@bathdrilling.com
Telephone: 0208 036 1231